The MyAirportguide in a grey-blue suit will meet you immediately after entering the airport building with a personalized name board. Please wait at the meeting point and watch out for the assistance. 

 Therefore please note the following part of our general conditions and terms:

9.3.1 Customers should let the responsible service employee know they are at the agreed meeting place no later than 15 minutes after the agreed time. They can identify the responsible service employee by a specially designed pickup sign bearing their name. As far as is technically and organizationally possible, FraSec will also strive to provide the service when customers are late.
9.3.2 Departing customers should choose the meeting time so that it is at least 120 minutes before their flight’s scheduled departure time. If they fail to do this and allow less time, they bear the consequences of not getting to the gate on time to catch the flight.
9.3.3 Unless otherwise agreed, arriving customers will be picked up at the gate at their flight’s scheduled arrival time, from the apron bus stop when it is scheduled to arrive there, or from the baggage claim 30 minutes after the flight’s scheduled arrival time. If the flight arrives more than 30 minutes later than scheduled, FraSec is freed from having to provide the contracted service. Nevertheless, as far as is technically and organizationally possible FraSec will also strive to provide the service when customers are late.