Fallback image

Create your stay

Service-Produkte, die Sie bewegen!


Welcome Service

Whether you’re landing at the airport or about to take off: we’ll be glad to escort you to check-in and take care of your bags, or else pick you up at the baggage claim and take you by the shortest route to a train, a taxi, or your car.

Product Description

Would you like to take advantage of a personal escort at Frankfurt Airport? Our Welcome Service provides assistance when you arrive: either for getting from the regional train station to check-in or from the baggage claim to the regional train station.

An airport employee collects you at an agreed meeting place - e.g., the regional train station or a taxi stand - and helps you with your luggage and/or check-in.

If you’d like to be accompanied all the way to your departure gate or to an ICE train, our Guide Service is just the thing.


Booking Information

  • Our staff speak German and English. For an extra fee of 20 euros, we can also provide personnel fluent in another language of your choice.
  • The Welcome Service can be booked for up to two persons, including two pieces of luggage per person. If you wish to travel with more than two persons, please contact us directly via myairportguide@frasec.de for an individual offer.
  • Please book our Welcome Service at least 48 hours before arriving at Frankfurt Airport.

Contact Provider

If you have any questions or are interested in special arrangements, please don’t hesitate to contact us - we’re happy to serve you.

E-mail: myairportguide@frasec.de

Postal address:
Hugo-Eckener-Ring, FAC1, D6
Raum 234/D6.41
D-60549 Frankfurt/M, Germany

travel details

Passengers (max. of 2)

Arrival date

Meeting Point

Bring me to

Other information


Redeem a coupon or voucher


General terms and conditions apply.