Would you like to take advantage of a personal escort at Frankfurt Airport? Our Welcome Service provides assistance when you arrive: either for getting from the regional train station to check-in or from the baggage claim to the regional train station.

An airport employee collects you at an agreed meeting place - e.g., the regional train station or a taxi stand - and helps you with your luggage and/or check-in.

If you’d like to be accompanied all the way to an ICE train, we charge 20 euro additional.

• Our staff speak German and English. For an extra fee of 20 euros, we can also provide personnel fluent in another language of your choice.
• The Welcome Service include 4 pieces of normal sized luggage (maximum weight 30 kg). If you have more baggage we charge for the transportation:  

-  per piece of regular luggage (80x50x30 cm, max. weight 30 kg) 5 EUR additional

-  per piece of bulky item (larger than regular luggage or more than 30 kg) 10 EUR additional 

• If you wish to travel with more than 8 pieces of normal sized luggage or more than 3 pieces of bulky items , please contact us directly via myairportguide@frasec.de for an individual offer.
• For an extra fee of 20 EUR we meet or bring you to the ICE long distance trainstation.
  
• Please book our Welcome Service at least 48 hours before arriving at Frankfurt Airport.

If you have any questions or are interested in special arrangements, please don’t hesitate to contact us - we’re happy to serve you

E-Mail: myairportguide@frasec.de
Hotline daily 9°° a.m. til 3°° p.m. local time / phone: +49 69 - 690 - 66 666

Postal address:

FraSec
Fraport Security Services GmbH
Station Services - 234 C 6.66
Hugo-Eckener-Ring FAC 1
60549 Frankfurt am Main

homepage: www.frasec.de
data protection statement: www.frasec.de/datenschutzhinweise/